Cancellation policy

Effective date: October 6, 2026

This Subscription Policy explains how Subscribe & Save works on ver.so. It's offered by VERSO Health LLC ("VERSO", "we", "us") and is part of our Terms of Service. Nothing in this policy limits rights you have under consumer laws that can't be waived or excluded where you live (see Section 9).

The key terms

  • Your subscription renews automatically. When you choose Subscribe & Save, you sign up for recurring deliveries of the products you select. Your subscription continues, and you'll be charged for each delivery, until you cancel.
  • How often: every 30, 60 or 90 days, based on the delivery frequency you choose.
  • What you'll pay: each delivery is charged at the subscription price shown at checkout, which is 20% off the one-time price of the product and pack size you choose, plus any shipping and taxes shown at checkout.
  • When you're charged: your first delivery is charged at checkout. Each later delivery is charged automatically on its renewal date to the payment method saved for your subscription, and then ships.
  • No minimum commitment. You can cancel at any time, including right after your first order.
  • How to cancel: online, without calling or emailing us (see Section 4). To avoid being charged for an upcoming delivery, cancel before its renewal date.
  • Reminders: we currently email a reminder before each renewal, but please don't rely on it alone. Your renewal date is always shown in your subscription portal.

By choosing Subscribe & Save and completing checkout, you agree to this Subscription Policy and authorize us to charge your payment method for each delivery, at the price and frequency shown at checkout, until you cancel. After checkout, we'll email you a confirmation with a link to manage or cancel your subscription.

1. Products and how the discount works

  • Subscribe & Save is available on selected products. You'll see the option on the product page.
  • The 20% subscription discount is applied to the one-time price of the pack size you choose. Multi-pack sizes may already cost less per pack than a single pack, so savings shown on a product page compared with buying single packs may combine the multi-pack price and the subscription discount.
  • The subscription discount doesn't end after a set number of deliveries. It applies to each delivery while your subscription is active. Prices can change as described in Section 5.

2. Shipping

Shipping for subscription deliveries is shown at checkout and charged with each delivery. Rates and delivery times are explained in our Shipping Policy. If we can't ship a subscription delivery on time, the "If we can't ship on time" section of our Shipping Policy applies.

3. Managing your subscription

You can manage your subscription in your subscription portal. To get there, log in to your account at ver.so and open your subscriptions, use the link in any subscription email from us, or go to ver.so/a/subscriptions/login and enter your email address to receive a login link. Depending on the options shown for your subscription, you can skip or reschedule a delivery, pause, change your delivery frequency, change products or pack sizes, update your shipping address or payment method, or cancel. Changes you make before a renewal date usually apply to that delivery.

4. Cancelling

  • Online: open your subscription portal (see Section 3), select your subscription and choose Cancel. We may ask you to pick a reason, and then you confirm. You don't need to call or email us.
  • By email: you can also email go@ver.so from the email address on your account with the subject "Cancel my subscription". We'll process your request promptly.
  • Timing: cancelling stops all future renewals. To avoid being charged for an upcoming delivery, cancel before its renewal date. A delivery that has already been charged will still ship. If you were charged for a renewal you didn't want, contact us as soon as possible and we'll work with you.
  • Offers when you cancel: if we show you an offer or information when you cancel online, you'll also see a clearly labeled option to cancel, and using it completes your cancellation.

5. Price and term changes

We may change subscription prices, the subscription discount or these terms. If we change the amount you're charged for your subscription, or make another material change to your subscription terms, we'll notify you in advance as required by law, with information on how to cancel. A change won't apply to a renewal that has already been charged.

Where the law requires it (for example, in California), we'll also send you a periodic reminder of your subscription, including the products, the price and frequency of charges, and how to cancel.

6. Payment

Renewals are charged to the payment method saved for your subscription. If a renewal payment fails, we'll email you and may retry it a few times. If we still can't collect payment, your subscription may be cancelled. Please keep your payment details up to date in your subscription portal.

7. Out-of-stock and product changes

If a product isn't available on a renewal date, that delivery may be delayed. The "If we can't ship on time" section of our Shipping Policy explains what happens then. If we discontinue or change a product in your subscription, we'll let you know and work with you on your options.

8. Gifts, promotions and refunds

  • Some subscriptions include a free gift with a later delivery. Gifts apply only as described in that offer, are available while supplies last, and may be substituted or discontinued. A gift isn't a separate purchase and has no cash value.
  • Returns and refunds for subscription orders are covered by our Refund & Return Policy.

9. Your legal rights

This policy gives you rights in addition to, not instead of, your rights under consumer law. Where the law gives you more, the law applies.

  • Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those guarantees or any other right you have under the Australian Consumer Law.
  • Canada. Your rights under your provincial consumer protection law, including Quebec's Consumer Protection Act, aren't affected by this policy.
  • United States and elsewhere. Your state's or country's laws, including automatic renewal laws, may give you additional rights. Nothing in this policy limits them.

10. Questions

Email go@ver.so, or reach us through our contact page.

VERSO Health LLC, 817 Bowsprit Road, Chula Vista, CA 91914, USA.