Refund policy

Effective date: October 6, 2026

This Refund & Return Policy explains how returns and refunds work for orders placed on ver.so. It is offered by VERSO Health LLC ("VERSO", "we", "us") and is part of our Terms of Service. Nothing in this policy limits rights you have under consumer laws that can't be waived or excluded where you live (see Section 8).

We stand behind the product you ordered. Products should arrive intact, and the contents should match the label (within normal manufacturing and testing tolerances), as shown on that production lot's Certificate of Analysis on our website. We do not guarantee how a product will make you feel, or that research about an ingredient will apply to you. We share research for context. We do not promise health outcomes.

1. If something's wrong with your order

If your order arrives damaged, defective, leaking, past its best-by date, with a broken seal, the wrong item, or with contents that don't match the label or the lot's Certificate of Analysis:

  • Email go@ver.so with your order number and a photo of the product and packaging as soon as you can after delivery.
  • We'll look into it and work with you on a fair resolution. Depending on the situation, that may include a replacement, a refund, or another remedy. For issues we confirm are our responsibility, you won't pay a return fee, and we'll cover return shipping if we ask you to send the product back. Sometimes we won't need the product back.

2. Changed your mind? (unopened products)

You can return unopened, unused products in original, sealed packaging within 14 days of delivery for a refund of the product price.

  • Email go@ver.so with your order number to get return instructions and a prepaid label. Please wait for instructions before sending anything. Packages sent without a return authorization can be hard to match to your order and may delay your refund.
  • A return shipping fee of $12 is deducted from change-of-mind refunds (covers shipping, handling and processing). Original outbound shipping charges aren't refunded for change-of-mind returns.
  • For safety reasons, we can't resell or reuse returned supplements, so opened products can't be returned for change of mind. That does not limit your rights for faulty goods under Section 1 or Section 8.

3. Flavor

Morning Being and Evening Being are high-potency drink powders. Taste is personal. If you're not sure, start with a single pack. We don't offer change-of-mind refunds based on flavor preference for opened products.

4. Subscription orders

  • If you didn't mean to renew, contact us at go@ver.so as soon as you can after the renewal charge. If the order hasn't shipped, we'll cancel it and refund you. If it has shipped, you can return it unopened under Section 2 without the return fee.
  • Cancelling a subscription stops future charges. See our Subscription Policy.

5. Lost, returned or missing packages

Lost packages, packages marked delivered but not received, and packages returned to us by the carrier are handled case by case. Email go@ver.so with your order number. We'll look into it with the carrier and work with you on a fair resolution. We don't promise a specific remedy or timeline in advance, because the right next step depends on tracking, carrier rules and the facts of your order. More detail is in Section 5 of our Shipping Policy.

6. How refunds are paid

Once we receive and inspect your return (or approve a refund without a return), we'll email you. Approved refunds go back to your original payment method, usually within about 10 business days. Your bank may take a few more days to show it. If it's taking longer than you expected after approval, contact go@ver.so. Discounts and free gifts that depended on the returned item may be deducted from the refund.

7. Orders shipped outside the United States

International returns follow the same rules as above. For change-of-mind returns, return shipping costs, and any duties or taxes, are your responsibility unless the law where you live says otherwise. For EU orders sold through our partner Passport Global, Passport handles returns as seller of record.

8. Your legal rights

This policy gives you rights in addition to, not instead of, your rights under consumer law. Where the law gives you more, the law applies.

  • United States. Your state's laws may give you additional rights, including implied warranties.
  • Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The time limits, fees and "unopened" conditions in Sections 1 and 2 do not limit these rights. They apply only to change-of-mind returns, which the law doesn't require.
  • Canada. Statutory warranties and cancellation rights under your provincial consumer protection law (including Quebec's Consumer Protection Act and its rules on distance contracts) aren't affected by this policy.
  • EEA and UK. You can withdraw from an online purchase within 14 days of delivery without giving a reason. Because supplements are sealed goods that aren't suitable for return for health protection and hygiene reasons once unsealed, this right applies to unopened products only. Tell us within 14 days at go@ver.so and send the products back within 14 days after that. We'll refund the price and standard outbound shipping within 14 days of receiving them (or of proof of return, as the law requires). Your rights for faulty goods are unaffected.

9. Questions

Email go@ver.so, or reach us through our contact page.

VERSO Health LLC, 817 Bowsprit Road, Chula Vista, CA 91914, USA.