Shipping policy

Effective date: October 6, 2026

This Shipping Policy explains how VERSO Health LLC ("VERSO", "we", "us") ships orders placed on ver.so. It is part of our Terms of Service. Nothing in this policy limits rights you have under consumer laws that can't be waived or excluded where you live (see Section 9).

1. Shipping costs in the United States

  • Free standard shipping on U.S. orders of $100 or more. The $100 is your order total after discounts and before taxes and shipping.
  • Orders under $100: $4.99 for standard shipping.
  • Standard shipping includes tracking and usually arrives 3–5 business days after your order ships.
  • Subscribe & Save: shipping for subscription deliveries is shown at checkout and charged with each delivery, as described in our Subscription Terms.
  • If checkout shows other delivery options, their price and estimated delivery time are shown there before you pay.
  • U.S. rates apply to delivery addresses in the United States. If checkout doesn't show a shipping option for your address (for example, some U.S. territories or APO/FPO/DPO military addresses), we can't currently ship there.

2. When your order ships

  • Orders ship from our warehouse in Chula Vista, California, Monday to Friday, excluding U.S. federal holidays.
  • In-stock orders usually ship within 1–2 business days. Orders placed over the weekend or on a holiday usually ship the next business day.
  • Delivery estimates start from when your order ships. They are estimates, not guarantees (see Section 4).
  • If a product page shows a later ship date (for example, for a pre-order or back-order), that item ships by the date shown.

If we can't ship on time. If we can't ship your order within the time stated in this policy or on the product page (or, if no time was stated, within 30 days of your order), we'll email you before that deadline with a revised ship date and give you the choice to cancel for a full refund. If you cancel, we'll refund you within 7 business days, or, for card payments, credit your account within one billing cycle. This is our commitment under the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

3. Carriers and tracking

We use USPS Priority Mail for most U.S. orders. In some cases we use FedEx or another carrier. When your order leaves our warehouse, we'll email you a shipping confirmation with tracking.

4. Delivery delays

We can't guarantee that every package will arrive within its estimated delivery window. Once a package is in transit, many factors are outside our control, including weather, transport problems, sorting-facility capacity, international gateway and customs delays, and political disputes. We use reliable carriers, but we don't guarantee transit times. A delay doesn't change our responsibilities in Section 5 or your rights under Section 9.

Heat during shipping

Delays are out of our control, but our product is something we can control. In our own 30-day stability evaluation, we exposed our NMN-based formula to 104°F (40°C) to mimic a worst-case package in transit, and found no significant degradation of its active ingredients. Read the evaluation here. If a product arrives damaged, or looks or smells unusual, contact us as described in Section 5.

5. Lost, stolen or damaged packages

We're responsible for your order until the carrier delivers it to the address you gave us at checkout. Title and risk of loss pass to you on delivery, as stated in our Terms of Service, except where the law where you live says otherwise.

  • Lost or stuck in transit: if your tracking hasn't updated in a while, email go@ver.so with your order number. We'll look into it with the carrier and work with you on a fair resolution.
  • Marked delivered but not received: please check with neighbors, your mailbox and any front desk or mailroom, and wait 48 hours (carriers sometimes scan packages as delivered early). Then email go@ver.so with your order number, and we'll look into it with the carrier and work with you to resolve it.
  • Damaged in transit: email go@ver.so with your order number and a photo of the product and packaging, and we'll work with you to make it right, as described in our Refund & Return Policy.

6. Shipping address

Please double-check your shipping address at checkout. We're not responsible for failed or incorrect deliveries caused by an incomplete or wrong address entered at checkout. If a package comes back to our warehouse for that reason, we'll contact you about next steps. Reshipping may require additional postage.

We can change an address only before your order ships. If you need to make a change, email go@ver.so as soon as possible.

7. International shipping

  • Where we ship. We ship to the countries available at checkout and add destinations over time. If you'd like your country added, please let us know here.
  • How we ship. International orders are shipped through our partner, Passport Global Shipping. Shipping costs are calculated at checkout based on your destination and order.
  • Delivery time. International orders usually take 10–20 business days or more to arrive after they ship. Customs clearance can add time.
  • Duties, taxes and fees. Any import duties, taxes and fees are shown at checkout where available. Otherwise, they may be collected by the carrier or customs authority on delivery, and you're responsible for paying them.
  • European Union. Orders to EU countries are processed by our partner, Passport Global Shipping, which is the seller for EU orders of €150 or less. Because of EU regulations on supplements containing NMN, Cell Being isn't available in EU member states.
  • Other product restrictions. Some products may not be available in every country because of local rules. For example, Cell Being contains NMN, which is regulated differently in Canada and Australia. If we can't lawfully ship a product to your destination, we'll cancel it and refund you for it.
  • Personal use. Orders shipped outside the United States are for personal use only. You're responsible for following your country's personal-importation rules. In Canada and Australia, these generally limit personal imports of supplements to about a 3-month (90-day) supply.
  • Returns. International returns are covered by Section 7 of our Refund & Return Policy.

8. Wholesale orders

This section applies to orders for wholesale (WS) products placed by approved wholesale accounts. If your written wholesale agreement conflicts with this section, the agreement controls.

  • Wholesale orders ship within the United States only.
  • Wholesale orders ship FOB our warehouse in Chula Vista, California. Title and risk of loss pass to you when we hand the order to the carrier.
  • Shipping is charged by the total weight of the order:
    • Up to 6.5 lb: $12.44 standard, or $17.39 with insurance and signature confirmation
    • Over 6.5 lb up to 20 lb: $18.88 standard, or $26.72 with insurance and signature confirmation
    • Over 20 lb: $26.75 standard, or $36.75 with insurance and signature confirmation
  • Because risk of loss passes to you when the order leaves our warehouse, we recommend the option with insurance and signature confirmation. If an insured shipment is lost or damaged in transit, we'll help you file the claim with the carrier.

9. Your legal rights

This policy gives you rights in addition to, not instead of, your rights under consumer law. Where the law gives you more, the law applies.

  • Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy, including the sections on delays, addresses and lost or damaged packages, limits those guarantees or any other right you have under the Australian Consumer Law.
  • Canada. Your rights under your provincial consumer protection law aren't affected by this policy. This includes Quebec's Consumer Protection Act and its rules on distance contracts, such as your right to cancel if your order isn't delivered within 30 days after the agreed delivery date (or, if no date was set, within 30 days after your purchase).
  • United States and elsewhere. Your state's or country's laws may give you additional rights. Nothing in this policy limits them.

10. Questions

Email go@ver.so with your order number, or reach us through our contact page.

VERSO Health LLC, 817 Bowsprit Road, Chula Vista, CA 91914, USA.